Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Mirror mobile application(s), website(s), and related services (collectively, the “Service”), operated by The Mirror Collective (“Mirror,” “we,” “us,” or “our”).

By creating an account, accessing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
Who We Are and What Mirror Is:

Mirror is a reflective software experience that uses artificial intelligence to generate symbolic, interpretive, and contemplative responses based on user-provided input. Mirror is designed for self-reflection and personal insight.

Mirror is not a professional service. Mirror does not provide medical, mental health, legal, financial, or other professional advice, diagnosis, treatment, prescriptions, or emergency support. Mirror is not a substitute for licensed professionals or real-world support.

Important Safety Notice (Non‑Emergency Use):

Mirror is not intended for use in emergency situations.

If you believe you may be in danger, experiencing a mental health crisis, or thinking about harming yourself or others, seek immediate help by contacting local emergency services, a qualified professional, or a trusted person in your life. You acknowledge that Mirror cannot provide crisis support and is not an emergency service.

Eligibility and Age Requirements:

You may use the Service only if you: - are at least 18 years old, or the age of majority in your jurisdiction (whichever is higher), or - if we explicitly allow use by minors in your jurisdiction, you have verifiable consent from a parent/guardian and comply with any required protections.

We do not knowingly permit use by children under 13 (or the minimum age required by applicable law).

If you believe a child has provided personal information through the Service, contact us at
support@themirrorcollective.com.

Account Registration, Security, and Responsibility:

4.1) Account Creation

You may need to create an account to access parts of the Service. You agree to provide accurate information and keep it up to date.

4.2) Account Security

You are responsible for safeguarding your login credentials and for any activity under your account. Notify us immediately if you suspect unauthorized access.

4.3) Your Responsibility for Use

You are responsible for: - all content you submit; - your choices and actions based on outputs; - ensuring your use complies with these Terms and all applicable laws.

AI Transparency and Limitations:

The Service uses automated, probabilistic language models to generate outputs.

You understand and agree that: - Outputs may be inaccurate, incomplete, or misleading; - Outputs are generated based on statistical patterns and do not reflect understanding, intent, or awareness; - The AI is not conscious, sentient, or aware; - The Service may misinterpret context or user intent.

You are solely responsible for evaluating outputs and deciding how to use them.

No Professional Advice; No Reliance:

Mirror’s outputs are for reflective purposes only and are not professional advice.

You agree not to rely on the Service for: - medical or mental health diagnosis or treatment; - legal advice; - financial, investment, tax, or accounting advice; - emergency decision-making; - spiritual or religious authority.

You remain the final authority on meaning, belief, decisions, and actions.

Your Content (Inputs, Reflections, Journals):

7.1) Ownership

As between you and Mirror, you retain ownership of your original content you submit (“User Content”), subject to the license below.

7.2) License to Operate the Service

You grant Mirror a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, reproduce, and display your User Content only as necessary to: - provide, maintain, and secure the Service; - generate outputs requested by you; - troubleshoot, improve, and develop features; - comply with law and enforce these Terms.

7.3 ) Feedback

If you provide feedback or suggestions, you grant us the right to use them without restriction or compensation.

7.4) Responsibility for User Content

You represent and warrant that: - you have the rights to submit your User Content; - your User Content does not violate law or third-party rights; - your User Content is not misleading, harmful, or unlawful.

Acceptable Use Policy:

You agree not to: - use the Service for illegal activities; - attempt to reverse engineer, extract, or discover system prompts, model weights, or other proprietary components; - bypass safety systems or usage restrictions; - submit malware, exploits, or attempt unauthorized access; - harass, threaten, defame, or target others; - impersonate any person or entity; - use the Service to generate or distribute content that is unlawful, exploitative, or that violates others’ rights; - use the Service to provide professional services to others while presenting outputs as authoritative.

We may investigate and take action, including suspension or termination, if we believe you have violated this section.

Intellectual Property:

9.1) Our IP

The Service, including software, design, branding, text, graphics, and AI prompting and orchestration (excluding your User Content), is owned by Mirror or its licensors and is protected by intellectual property laws.

9.2) Limited License to You

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial reflective use, subject to these Terms.

9.3) Restrictions

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Service except as allowed by law or with our written permission.

Third‑Party Services and Links:

The Service may integrate or link to third-party services (e.g., hosting, analytics, AI providers, payment processors). We do not control third-party services and are not responsible for their content or practices.

Your use of third-party services may be governed by their own terms and privacy policies.

Subscriptions, Purchases, and Billing (If Applicable):

If the Service offers paid subscriptions or in-app purchases: - Prices and billing terms will be disclosed at purchase. - Payments are processed through Apple, Google, or another authorized payment processor. - Subscription management and cancellation follow the platform’s rules.

No refunds are provided except as required by law or platform policy.

Privacy:

Our handling of personal information is described in our Privacy Policy. By using the Service, you acknowledge that you have reviewed our Privacy Policy.

DMCA / Copyright Complaints (If Applicable):

If you believe content on the Service infringes your copyright, contact us at copyright@themirrorcollective.com with: - identification of the copyrighted work; - identification of the infringing material; - your contact information; - a statement of good faith belief; - a statement under penalty of perjury; - your signature.

Suspension and Termination:

We may suspend or terminate your account or access at any time if: - you violate these Terms; - we believe your use poses risk to the Service, other users, or the public; - required by law or a platform policy.

You may stop using the Service at any time. Some sections of these Terms survive termination, including ownership, disclaimers, limitation of liability, indemnity, and dispute resolution.

Disclaimers:

To the maximum extent permitted by law: - The Service is provided “AS IS” and “AS AVAILABLE.” - We make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. - We do not guarantee uninterrupted, secure, or error-free operation.

Limitation of Liability:

To the maximum extent permitted by law: - Mirror is not liable for any indirect, incidental, special, consequential, or punitive damages. - Mirror is not liable for damages arising from your use of or reliance on outputs. - Our total liability for any claim will not exceed the greater of (a) the total amount you paid to Mirror in the 12 months before the event giving rise to the claim, or (b) $100.

Some jurisdictions do not allow certain limitations; in that case, liability is limited to the maximum extent permitted.

Indemnification:

You agree to indemnify, defend, and hold harmless Mirror and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: - your use of the Service; - your User Content; - your violation of these Terms; - your violation of any law or third-party rights.

Dispute Resolution; Arbitration; Class Action Waiver:

Please read this section carefully. It affects your rights.

18.1) Informal Resolution

Before filing a claim, you agree to contact us at
legal@themirrorcollective.com and attempt to resolve the dispute informally for at least 30 days.

18.2) Binding Arbitration

If we cannot resolve the dispute, you and Mirror agree to resolve any dispute arising from these Terms or the Service through binding arbitration, except that either party may bring claims in small claims court if eligible.Arbitration will be conducted by [AAA/JAMS] under its rules. The arbitration will take place in [County, State] unless the parties agree otherwise.

18.3) Class Action Waiver

You and Mirror agree that disputes will be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding.

18.4) Opt‑Out

You may opt out of arbitration within 30 days of first accepting these Terms by emailing
legal@themirrorcollective.com with your name, email, and a clear statement that you opt out.(If you prefer not to include arbitration/class waiver, tell me and we’ll replace this with courts/venue language.)

Governing Law:

These Terms are governed by the laws of [State/Country], without regard to conflict of laws principles.

Changes to the Service and Terms:

We may modify the Service or these Terms at any time. If changes are material, we will provide notice as required by law. Continued use of the Service after the effective date of updated Terms constitutes acceptance.

Miscellaneous:

Severability: If any provision is unenforceable, the remainder remains in effect.
Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations.
Entire Agreement: These Terms, together with the Privacy Policy and AI Transparency & Use Policy, form the entire agreement.
No Waiver: Failure to enforce a provision is not a waiver.

Contact:

Support: support@themirrorcollective.com
Legal: legal@themirrorcollective.com

By using the Service, you acknowledge that you have read, understood, and agree to these Terms.